Role Description

The Company
Our client is a local IT solutions provider specialising in innovative AI solutions, decision-making tools and business optimisation.

Location
Petaling Jaya, Selangor, Malaysia

Key Responsibilities

• Deliver top-tier support to key clients, ensuring seamless operations and high satisfaction.
• Act as the primary liaison for assigned clients, including front-facing meetings to discuss ongoing work, future prospects and new opportunities.
• Build and maintain strong, long-term relationships with clients, ensuring clear understanding of their business needs and expectations.
• Provide expert recommendations for technical solutions that enhance efficiency and foster innovation.
• Strategically plan, design, and analyse software solutions, leveraging both functional and technical expertise.
• Integrate technical and application components to address complex business needs effectively.
• Diagnose and resolve production issues promptly to maintain system integrity and business continuity.
• Lead project initiation and planning, ensuring technical feasibility, smooth execution, and stakeholder alignment.
• Develop comprehensive project plans, timelines, and schedules to drive successful delivery.
• Execute and oversee all necessary actions for the deployment of applications.
• Facilitate regular internal and client status meetings to keep all stakeholders engaged, informed, and aligned with project goals.
• Prepare and present project updates, proposals, and post-implementation reviews to management and clients.
• Utilize project management tools to track and measure performance against set objectives.
• Monitor project progress closely, escalating potential delays or challenges to the Superior as required.
• Identify project risks early and implement proactive measures to mitigate them.
• Manage project budgets, resources, and schedules to ensure delivery within scope, time, and cost.
• Maintain transparent and consistent communication with stakeholders, providing timely updates on milestones and adjustments.

Qualifications

• Minimum Bachelor’s Degree in IT, Computer Science/Engineering, Business Management, or a related field. Project Management Professional, PMP certification is an added advantage.
• At least 5 – 7 years working experience as a Project Manager, managing full project lifecycles from initiation to completion preferably within a conglomerate or multi-entity group environment.
• Strong understanding of user interface design, database structures, and statistical analysis.
• Solid foundation in object-oriented design, data structures, and algorithms.
• Knowledge of accessibility standards and security compliance (preferred).
• Strong analytical and problem-solving skills, with the ability to anticipate and overcome project challenges.
• Excellent verbal and written communication skills to engage effectively with stakeholders, team members, and clients.
• Ability to present complex technical and business information in a clear and concise manner.